We take pride in the stock we sell and want you to receive the healthiest stock for your aquarium. We make every effort to size our products to best we can, however we cannot guarantee the actual size of each individual product we have in store, this includes but not limited to livestock.
All our fish rack systems are treated with a 0.25ppm copper treatment 24/7 to eradicate Oodinium, Cryptocaryon, Amyloodinium, Ichthyophthirius (external parasites)
We monitor our systems daily by testing and treating and documenting all dosing information.
We also treat all our fish rack systems for Flukes, Tapeworms, Flatworms and turbellarians (internal parasites)
We monitor our systems daily and document all dosing information.
Whilst we carry out this quarantine process, we would ALWAYS recommend you have your own quarantine system and any new additions are not introduced into your main aquarium until you are 100% happy with their condition.
We cannot take responsibility for any livestock you introduce to your aquarium.
Our Arrive Alive Guarantee is for postal orders only.
We do not cover any in-store purchases as we cannot be responsible for the livestock once it has left us. There are a number of factors that are completely out of our control such as;
- Stress caused through the journey home
- Acclimatisation process
- Existing tank mates
- Incorrect water parameters
If you have any questions, please feel free to contact us and we will happily assist.