CELLAR MARINE AQUATICS LTD

Delivery Terms

Upon placing your order you will be required to request your preferred delivery date.

Live stock orders can only be delivered on Wednesdays, Thursdays & Fridays.

Next day delivery is only available for orders placed before 10am due to the process of bagging, packaging and dispatching.

Live stock orders must be signed for and will not be left in a safe place, therefore you must ensure that someone is available to accept delivery to prevent your order from being taking back to the sorting depot.


DOA TERMS

In the unfortunate event that an item is dead on arrival you must email us a photograph within 2 hours of receiving your order. We may also request a video to be sent to show none movement.

This allows us to review your claim and refund accordingly. Due to the nature of your purchase, should you not make contact within 2 hours, refund claims will not be considered.

Once your claim has been processed a refund will be honoured for the cost of the item EXCLUDING the cost of postage within 72 hours.

Refunds will NOT be considered if you miss delivery and your order is taken to the sorting office.

Should you have any questions, please contact us and we will be happy to help.